If you are looking for a phone system in Dorset then Cisco FutureLine is one of the most popular systems to be installed by small and medium businesses in the Dorset area.

Companies ranging from lawyers to wealth management companies and garages to marketing and PR companies are benefiting from the flexibility, support, low cost, ease of moves and changes and advanced technology that Cisco FutureLine phone systems bring.

These are just some of the quotes from happy Dorset businesses that have bought Cisco FutureLine phone systems:

“Initially we opted for FutureLine because of the flexibility it

gave us. When we first started we weren’t sure how fast we

were going to grow and we needed to ensure that whatever

we choose we would always have flexibility. When we

recently added an extra member of staff, we simply placed

an order and within 24 hours the new phone was installed and

being used. The ease of use is great. The FutureLine team is

easy to deal with, they are very knowledgeable and always

quick to respond to any query. Also I now only have one bill to

pay rather than several and about the best thing is that it’s

about half what it used to be”.

Tim Gallego – Partner – Poundbury Wealth Managment

“The Futureline phone system offered us all the features we

needed at a price that suited our budget. We now have a

new phone system and we are paying less a month for phones

and line rental than we were before. We’ve used ring groups

and hunt groups to make sure we never miss a call. We can

see which number the customer has called so we can track

sales campaigns and we can review call records to help us

plan better for the future.”

John Johnston – Manager – Ford Harbour Bonfield Garage

“We wanted a phone system that would give us ultimate flexibility

whilst still ensuring that we paid a fair amount for the

features we needed. The ‘all inclusive’ package from Future-

Line allows us to easily manage our budgeting. The flexibility

has been fantastic for us. We have moved offices several

times and there is never any fuss – just a simple, quick move.

Each time we add a new member of staff it is a simple, quick

process. We know in advance what it is going to cost, so planning

and budgeting is easy.

Natalie Gamble – Partner – Natalie Gamble and Associates.

Contact FutureLine on

0871 594 3555 or

email at: info@futureline.net.uk

Why choose a telephone system from Poundbury Systems?

We have range of options that not only suit your business, but can grow and change as your business does.

Flexible – Simple – Effective

The features you need, at a price you want.

All our Telephone Systems all contain the following features

Our standard telephone systems come with all the features below needed to successfully run any business. Apart from all these useful components, we can also customise your system to provide what you need for your individual business.

Free calls within your own company – All calls to your other offices or home workers equipped with our VoIP phone are entirely free of charge. Calls to other land lines and mobiles are cheaper than BT’s standard rates.

Lower call charges to everyone else – Our phone call charges are significantly lower than most national phone companies’ standard prices without compromising any quality.

Single Bill, Single Point of Contact – One bill and one phone call for all your calls, line rental, broadband and even your IT support.

Main number voice mail – Collected from the phone, remotely or by e-mail. Callers can leave a message out of hours or when your reception staff are busy, safe in the knowledge that their call will be returned swiftly.

Individual voice mails – Any employee you choose can have their own voice mail. Messages can then be forwarded to their e-mail account, mobile phone or can be accessed from their desk phone.

Individual call forwarding – Individual phones can be set to Do Not Disturb. Calls can be forwarded to other extensions, mobiles, home numbers etc.

Presence Indication – See when your colleagues are already on the phone – Have you ever transferred a call to somebody only to find that they are engaged? See with ease who is on the phone or available.

Fully customisable – You can turn on and off features, or add them at a later date.

Easy access to call reporting – Reports are available for you see exactly who has been calling where and for how long. These are issued automatically with each monthly bill.

Geography free – The system can receive numbers that are normally associated with different parts of the country – London for example.

Music on Hold – let your customers hear music while they are on hold.

Home workers – The system can support remote users so working from home becomes easier.

Road Warriors – The system can connect you with those members of staff who are always on the road.

Demonstrations

If you would like to see and try one of our phone systems, just call us and we will arrange for a free demonstration.

Additional Services
PSL can supply any other services you might need for your new telephone system, such as a broadband (ADSL) lines and routers. We can also provide servers, PC, e-mail and anti-spam service through to desktop PC support.

Common Additional Options:

Automatic greetings – Many professional companies are now or will soon be required by legislation to ensure industry specific announcements are made to each and every caller. Remove the worry for you and the hassle from your reception staff by recording the important messages and letting the system automatically play them for you.

Automatic call routing – Callers can choose 1 for sales 2 for accounts etc. This can save resources on reception and enable calls to be answered with more speed and efficiency.

Paging Service – Do you need to know about emergency calls out of hours? – No problem at all with our system.

Conference calls – Easily talk to any other group of people without the need to get in the car.

Personalised numbers – Individual users can have their own direct dial number – where only their phone will ring – ideal for you to give to your premium clients. These can be geographic i.e 01 or 02 numbers or non-geographic numbers such as 0800/0844/0871 etc

Multiple company numbers – The system can accept calls to multiple numbers and will display the number the caller has dialled – i.e. ‘Sales Order Line’.

Operator software – this can give specific users the ability to drag and drop incoming calls and see the status of all users within the organisation.

Company Specific Directories – these can be synchronised with ‘off phone lists’. Public folders in Microsoft Exchange can be linked to the phones for example.

Click to dial – allows you to select a number on your desktop and dial it by clicking with your mouse.
Screen pops – can show you information about who is calling and be linked to your other internal software, if the necessary external connectors are made available to us.

Time aware behaviour – The system can do different things automatically at different times of day. i.e. all calls to voicemail after 5.30pm.

Handsets
There are a choice of handsets and we can show you all the options at our demo facilities in Dorchester.

Internet and Traditional Marketing specialist, Claire Windley, has been shining her light around Shropshire and the U.K.  from a hill above Lightmoor near Ironbridge.

Claire’s Internet Marketing business is known as CSL Design after her initials

http://www.shantay-emerald.co.uk/netshows.html

Claire , who has ridden horses from a young age, is organising the Netley Hall Shows and Events for 2011

http://netleyhallevents.co.uk/contact.html

These shows will take place in May, July and August 2011. These are BSJA events and the second two will be filmed by Sky Sports.

Claire has created an Internet presence for Netley Hall  using, for example,  a website, blog, Facebook and Twitter page.

Claire has been trained by U.S. Inbound Internet Marketing phenomenon, Hubspot, to help her customers get found on the Internet, convert website visitors into leads and analyze the results in a continuous closed loop process.

Claire has also been providing Traditional and Internet Marketing advice to Cisco FutureLine which is one of Cisco’s key partners for the provision of communications solutions to Small and Medium Sized businesses. Shropshire is home to many rapidly growing small and medium sized companies and these companies need to expand their markets beyond Shropshire to the rest of the world.

Claire has extensive experience with the hospitality industry having guided Smith & Williamson’s British Country Inns in their marketing strategy over the last year or so and working with a number of exclusive ” gastro pubs ” and restaurants around the U.K.

Internet Marketing should not be viewed in isolation but should be part of an overall integrated marketing strategy and for that you need someone like Claire who understands all aspects of sales and marketing.

This blog is based on a recent  interview with Mike Volpe

http://www.mikevolpe.com/

by Lewis Howes – Author, Speaker and Entrepreneur.

The full transcript and  video is here, which I recommend you look at

http://www.lewishowes.com/marketing/inbound-marketing-plan/#more-2030

Why would you put your effort into Inbound Marketing ??

Inbound Marketing Budget & Results

Lewis: So, what I hear from that is that:

You spend more energy, time and resources or money on creating content, or creating free software, free downloads, free webinars.  So you’re putting that paid advertising money into the free stuff, which is converting twice as well as the paid stuff.  Correct?

Mike: That’s exactly right.

The cost is lower per lead and the conversion rate is twice.  So the cost per customer… it’s 3 or 4 times better. It’s fantastic.

And you’re right.  I think… so we spend some money on creating content and the way that you typically do that is that you end up hiring people.

So I think that in the long term we may have much more as the percentage of marketing budget going to the team and, you know, the people that are blogging and doing webinars and creating content versus buying media.

Building Versus Renting

And I think the interesting… you know, the other analogy if you think about it that way is that:

• If you’re buying media or advertising from someone else, you’re really renting the capability of attracting an audience because you have to pay them every time you wan to do an ad.

• If you’re building up your own blog, if you’re becoming your own media company, you’re building something.  You’re purchasing real estate and building your own real estate.  And obviously what you typically want to do is own those assets over time and things like that.

So just like you do with your blog and everything that you do, you’re building up yourself as this media agency, right?  And if you were to take a month off, you would still get a ton of web traffic because you’ve built this up over time.  If you stop paying that bill to that company you’re advertising with, you get nothing the next month, right?

So I think, again, you should want to build and not rent, and that’s another way to sort of think about it.

How would you start with Inbound Marketing ??

How To Start Inbound Marketing

OK. So let’s give them a good example.

• Say I’m a tech startup company.
• I’ve got 10-25 employees.
• I’m trying to grow.
• I’m trying to get more leads.
• I’ve got a free software, or a free service, but there’s a paid model as well, but I’m looking to get those free leads in to use the service first.

How do you guys collate the information through your blog, your books, your webinars, etc?  Do you hire… if you’re this company, do you hire someone externally?  Do you have members of the team who are doing different things; developers, CEO, running content?  Do you get all the members of the staff involved?  Or do you use one person?  How would you go about that?

Mike: That’s a really good question.

I’m a huge fan of getting the entire company involved in the effort.  I think we’ve had a lot of success and seen the best success among our customers if there’s more than one person.

Maybe you can have a leader, or a manager for your inbound marketing program, but unless you have multiple people contributing… you know, it needs to be the whole company.  You just sort of change your company philosophy to some degree to really make these things effectively.  We’ve seen the best success with companies that have multiple people contributing to the blog.

Because you get those different perspectives: the perspective from the VP of Engineering versus the VP of Sales and the VP of Marketing or the Co-Founders.  It’s going to be a little bit different.  And that helps you attract different facets of your audience.

Lewis: So, what if a company is not willing to do that?  Do you think you’ve really got to adopt this philosophy? Or you’re going to be struggling if you don’t?

Mike: You know…

• It will still work to some degree if you have one person sort of dedicated to it and spending some time on it.

• You will get better results if the whole team is dedicated to it.

IQMS Success Story

I’ll tell you a story about a company called IQMS.  They sell, sort of in that range, or I think they’re around 200 employees.  They sell ear piece software to manufacturers.  They’re based in California.  And what the CEO did, is he decided to basically…

You know it was like when Cortez came to the New World he burned his ships so all the people with him would committed to staying and making a life in the New World.

• He did that.
• He fired their PR agency.
• He cancelled all of their print advertising.
• And he told his marketing staff of only 2 people, that you need to embrace inbound marketing and make it work and here are your lead goals.
• And they said, “Holy crap! What are we going to do?” Right?  And then they said, “Well, I guess we really need to make this work.”
• So they started blogging.
• And the CEO was great because they did have that leadership above.
• The CEO created some content.
• Some other people in the company started blogging and things like that.
• And they’ve actually seen their business, I forget if it was 10% or 20%, buttheir business increased after having decreased the past 3 years.

And you know, we’re still not in a great economic environment yet, and they were able to see an increase in 2010 after having declined in 2008 and 2009.

He really attributes all of their success to that program and being really, really committed to it.

So again, you’ll have some success if it’s one person, but I would really recommend to folks that they think about really transforming their company.

Lewis: Gotcha.

How would you get started with Inbound Marketing ??

A Simple Inbound Marketing Plan

What would be a simple marketing plan for any company trying to get more inbound leads?

Mike: Yeah.

#1: Website Grader

I think the first thing is, I honestly would recommend Website Grader. It’s totally free. I’d run my website through Website Grader. Usually for many of the smaller companies, there’s usually one or two small changes they can make to their site to improve their search engine optimization, or how they’re site is displayed in search engines.  That’d probably be the first thing.

#2: One Blog Article A Week

After you’ve made a couple of those changes, I think the next most important thing is just to start to create some content.  So I would actually say about one blog article a week is probably fine.

You know, someone like you, you’re passionate about the stuff and you create tons of content. You’re doing hundreds of webinars.  If you can do that, that’s fantastic.  But for many of these folks they’re really nervous about getting started so even one blog article a week will have an effect.

#3: Good Lead Generating Offer

And then I think the third component that you definitely need is:

• What’s that good offer that’s going to get people to convert and become a lead?

And usually I think a webinar is a great example of something that people can do.  And then you need to take that call to action, that offer to become a lead and put that on your home page, and put it on all of your blog content.

And I think that if you use just those 3 things, the blog articles and the SEO will start to attract more people to your site and you’re going to have that good call to action and you’ll start to get more leads through that call to action.

And then, you know, there are lots of ways to make it even better and do more with it, but those 3 things will get most people started.

In common with many hospitality establishments around the world The Glan yr Afon Inn suffers from enemies of the business posting rude and defamatory reviews.

The main places that reviews on The Glan yr Afon Inn are published is on TripAdvisor and Booking.com.

Reviews posted on TripAdvisor are completely anonymous and anyone can post bad reviews. The sorts of people that do post reviews are typically ex staff members – chef’s and managers particularly. They disguise themselves as proper customers.

Although TripAdvisor says that it regulates reviews it does not. It is completely biased towards the public. Even though it gives the management of hospitality establishments the opportunity to respond to reviews it does not necessarily post those reviews citing that they do not conform to it’s guidelines.

Other articles have been written about TripAdvisor on this blogsite.

Reviews written about The Glan yr Afon Inn and other establishments would be fairer if the people that posted them were required to identify themselves instead of hiding behind aliases like the cowards that they are.

For another example of the damage that ex-staff can attempt to inflict on their previous employers look here

http://www.tripadvisor.co.uk/Restaurant_Review-g186438-d1746487-Reviews-We_Three_Loggerheads-Denbighshire_North_Wales_Wales.html

Most of the reviews that have been posted here are also completely untrue.

There are thousands and thousands of businesses who are being defamed by enemies.

TripAdvisor is going to be facing legal action soon over the defamatory remarks made on it’s website. See here

http://www.techeye.net/internet/travel-and-hotel-industry-gangs-up-on-tripadvisor

As they say ” On the Internet nobody knows that you are a dog “. On TripAdvisor nobody knows if you are a real customer or a friend of an ex-staff member doing their best to cause trouble.

FutureLine’s use of HubSpot Inbound Marketing Software in the U.K. has helped it to dominate visibility for UCExpo related searches and get some high quality leads from potential partners and end users.

A couple of weeks ago Cisco FutureLine increased it’s commitment to HubSpot’s Inbound Marketing software in order to be able to increase awareness of FutureLine for UCExpo 2011 and to dominate selected searches that related to UCExpo.

FutureLine was sharing the Cisco stand at UCExpo and was promoting a range of S.M.B. focussed products and services.

We started blogging a couple of weeks prior to UCExpo both here and on the FutureLine blog page.

The results have been stunning with total domination of searches like:

” cisco ucexpo 2011 ”

” hosted voice ucexpo 2011 ”

” hosted telephony ucexpo 2011 ”

and

” asterisk ucexpo 2011 ”

We also dominated the search for

” coffee ucexpo 2011 ”  !!!!!!!

Although the UCExpo show was not exactly packed out we had some great visits to both our stand at UCExpo and the website. In fact many of the leads were confirmed both through the Internet and physically by visiting the stand. This showed great commitment on behalf of the prospect.

We also got our Twitter page up and running prior to UCExpo (  @Future_Line )

and that really helped us to get up to the minute reports of what was happening at UCExpo.

Searc

The news is just out that HubSpot has raised another $32 Million in Venture Finance and I think that this will probably lead to U.K. , European and indeed Global expansion.Get the inside story from Brian Halligan of HubSpot:

http://blog.hubspot.com/blog/tabid/6307/bid/10480/Inside-Story-Behind-HubSpot-s-32-Million-Investment-From-Salesforce-Google-and-Sequoia.aspx

Clare Jenkins, M.D. of FutureLine, is going to be one of the speakers at UCExpo 2011 and will have a simples message to deliver.

For Hosted Voice to become widely used it needs to be simples !

It also helps when it is supported by one of the biggest networking companies in the world – and Cisco Systems fits the bill perfectly.

At UCExpo 2011 the Cisco FutureLine stand ( 504 ) will show and demonstrate the latest in Cisco S.M.B. telephony options.

Actually there are two audiences for Cisco FutureLine – the end user and the reseller. Clearly the reseller knows all the technical jargon but the end user does not – especially the S.M.B. end user.

The message needs to be simples to both but between Cisco FutureLine and resellers it may be ok to use the jargon.

It’s about communicating in the right way – taking into account who your audience is.

S.M.B. customers don’t know all the answers to questions like ” What features do you need ? ” – they are typically growing, dynamic businesses who are changing structure and direction quite often.

What they do need therefore is FLEXIBILITY and UPGRADABILITY.

They want to know that they can get a phone system that does the job right now but can grow to suit the needs of thier business in the future.

SIMPLES !!

If you are the owner of a hotel, bed and breakfast, restaurant or similar hospitality venue and you are having problems with negative TripAdvisor reviews then probably the first thing to know is that you are not alone !!

Recently I was told about a lady who owned a bed and breakfast and who had a nervous breakdown after a bunch of local competitors decided to gang up on her and post loads of negative reviews on TripAdvisor.

A very common story is when a disgruntled ex-employee decides to get his or her friends to post negative reviews on TripAdvisor or simply does it themselves. After all you can be pretty well completely anonymous on TripAdvisor and it is very unlikely that each post is reviewed or acted upon by TripAdvisor as they suggest.

One of the biggest problems is that people will say things via electronic media ( email, SMS, blog posts etc ) that they would NEVER say to your face  – including ” You’re ditched ” !

Also, people who have an axe to grind will invariably make more effort to post something on TripAdvisor and similar sites than those people who are happy with the food or service they received. In fact there is a view that reviews are typically polarised to the extremes of those that are either VERY happy or VERY unhappy.

Surely people should not be allowed to post fraudulent or defamatory comments ????

What does TripAdvisor itself say about Fraud on it’s website ????

http://www.tripadvisor.com/help/what_is_considered_fraud

What is considered fraud?

Reviews of accommodations, attractions and restaurants should only be written by TripAdvisor members that have had a customer service experience that they want to share with the community.

The following actions may be considered fraudulent:

– Attempts by an owner (or agents working on behalf of the ownership of a property) to boost the reputation of a property by:

• Writing a review for their own property
• Asking friends or relatives to write positive reviews
• Submitting a review on behalf of a guest
• Copying comment cards and submitting them as reviews
• Pressuring a TripAdvisor member to remove a negative review
• Offering incentives such as discounts, upgrades, or any special treatment in exchange for reviews
• Hiring an optimization company, third party marketing organization, or anyone to submit false reviews
• Impersonating a competitor or a guest in any way

– Attempting to damage his/her competitors by submitting a negative review.

Bottom line: Any attempt to mislead, influence or impersonate a traveler is considered fraudulent and will be subject to penalty.

What you will notice is that this is all VERY biased towards stopping owners of hospitality venues from promoting themselves and virtually ignores individuals ( ” customers ” ) posting fraudulent or defamatory comments.

So, in these challenging economic times with everyone trying to get ” the best deal ” or ” a discount ” Tripadvisor is a ” deal getter” or ” discount merchants ” dream !

Want to ruin your ex-employers business ??? Just get all your friends to post bad reviews !

Want a discount ? ? Threaten the owners with a bad post on TripAdvisor unless they give you one !

What CAN you do as an owner of a targeted hospitality venue ??

As this post suggests you can ask TripAdvisor nicely to remove what you believe is a fraudulent review:

http://hubpages.com/hub/How-to-Remove-a-Fake-Negative-Comment-From-TripAdvisor

You could also, as the owner of the targeted venue, respond to the negative review posted on TripAdvisor. This may or may not be published depending on whether TripAdvisor decides to allow your response or not. If you do post responses then you need to be in the right ( cool ) frame of mind to do so and may need professional ( Reputation Advisor or PR person ) help.

You could do one of the things that TripAdvisor tells you is fraudulent e.g. Get some of your friends to post positive reviews to counteract the negative and fraudulent reviews. Obviously I am NOT telling you to do this !

You could also establish a blog ( alongside your website ) that is optimised for /orientated around being found for Google searches on e.g. ” Reviews of Your Hotel “. Search Engine Optimising ( SEO’g ) and blogging are skills/experience that you may not have but there is information about this on this blogsite and if you still need help please contact me.

I will also add links to helpful web and blog sites as I come across them – below.

In the U.K. if defamatory information is posted on a U.K. web or blogsite you can write to them and ask them to remove that defamatory information. If they do not then they become liable themselves to a legal action for defaming you.

Unfortunately e.g. U.S. based websites are not liable in the same way.

However websites like eBay and PayPal have adopted new ways of resolving criticism’s of sellers and buyers in recent times including those situations where someone is defaming someone else.  Issues are resolved using ” Online Dispute Resolution ” and ” Community Courts ” ( Courts comprised of peers ) .

I recently witnessed the eBay Online Dispute Resolution making a decision about an eBay sale and purchase dispute. From what I could see the ” Community Court ” reviewed the information and communications that had occurred and then made a final and binding decision.

There are a number of legal representations being made to TripAdvisor at the moment on behalf of some very large hospitality businesses and the objective of these legal challenges is to be able to do something about defamatory reviews being posted fraudulently.

It is not clear what the outcome of these legal challenges will be but there is a view that TripAdvisors whole business model is at risk if it does not do something about this issue.

The reason that I recommend that my clients use HubSpot Inbound Marketing software is because I want them to be in control of thier Internet Marketing spend and investment.

When researching for this article I quite liked this post here

http://www.wsiwebpro.com/roi-formula-internet-marketing.html

which offered a ” Common Sense ROI strategy ” which basically was ” Increase the traffic to your website OR increase the conversion of traffic to leads OR both “.

Within that simple advice are hidden some basic things that some people just do not understand.

As I have said in earlier blogs the key to a website is how often it is found by the right people ( for the product or service that you are supplying ) and it is of lesser importance what it looks like as long as it converts visitors to leads well.

As very few Internet Marketing and Website Design companies understand this very few of them ask a critical question ” What ( words and phrases ) are you trying to be found for and who are your likely customers??  ”

In fairness those that do often struggle to get a response because thier clients simply do not know the answers to these questions. ( The answer to the first part of the question requires that the client put himself in the mind of thier client and think what they would type into Google in order to find the product or service that they provide . The answer to the second part of the question requires that they understand the typical profile of thier target customer. )

When you have your website being found by lots of the right people then you have TRAFFIC !! The you only need to convert that traffic to a lead. ( To be a lead you need some information about the enquirer e.g. name and email address. )

Conversion of traffic into leads is an art that I will not go into here.

The reason that I recommend HubSpot Inbound Marketing software to my clients is that I want to know ( and they need to know ) how much traffic they have; how it is increasing ( hopefully ! ) over time and where that traffic is coming from.

Is it coming from e.g.

– Direct Traffic ( someone just typed in the name of your company – implying that your name is well known for that type of product or service )

– Organic Traffic ( implying that you ARE being found for the words and phrases that you have optimised for )

– email traffic ( implying that you are getting people signing up to your blog/website and your email camapigns are working )

– Referrals ( implying that other people are spotting and highlighting and propagating your information )

– Social Media ( implying that people are following your Facebook, Twitter, Linkedin pages and that they are following these back to your blog/website ).

etc etc

Once we know what is happening to our traffic and where it is coming from we can fine tune to get more and then to convert that traffic into leads and then, all importantly, into sales.

Once we know how many of what product or service we sold ( at what price and profit ) we can work out what our Return on Internet Marketing spend is.

If you are going to UC Expo 2011 and looking for SMB products and solutions then I recommend that you visit the Cisco Stand ( Stand 504 ) and also visit the Small Business Communications Theatre

http://www.ucexpo.co.uk/Seminars/Small-Business-Communications

to hear presentations from Andy Brocklehurst

http://www.ucexpo.co.uk/Seminars/Small-Business-Communications/Tuesday-08-March-2011/Breaking-Down-the-Physical-boundaries-between-businesses

of Cisco and also Clare Jenkins of FutureLine

http://www.ucexpo.co.uk/Seminars/Small-Business-Communications/Wednesday-09-March-2011/Simplifying-VoIP-the-key-to-wide-spread-adoption-is-simplicity

FutureLine is a Hosted Voice system being provided in conjunction with Cisco. Andy says:

“We are seeing an increasing demand for managed and hosted solutions in the voice space and this is especially the case for smaller businesses with less than 20 employees. FutureLine have a refreshingly new approach by addressing the key fundamentals of quality, security and ease of use and deployment. This is all underpinned by partnering with Cisco who fully understand how to manage different media provided by the various consumption models.”

Andy Brocklehurst
RSM Cisco Small Business

Cisco’s theme for the SMB products and solutions aspect of the UC Expo stand will be that Cisco SMB products can be purchased for less than the price of a cup of coffee and that Cisco’s 0% financing goes a long way toward achieving this.

There will be some exciting new Cisco product launches and appearances at UC Expo 2011 including the new UC 320 SMB telephony system.

Visitors to the Cisco stand will be offered the chance to win a fabulous coffee making machine.