New Cisco based Hosted Telephony service for the City of London

Posted by Chris on January 19th, 2011

A new Cisco based Hosted Telephony service is available, via selected Cisco partners, in London City. Cisco Hosted Telephony ( otherwise known as Hosted Voip, Voice or  Hosted Unified Communications is particularly suitable for small and medium sized businesses and those with many small offices ( or small numbers of telephony users in each office ).

A representative from Cisco Systems comments:

“We are seeing an increasing demand for managed and hosted solutions in the voice space and this is especially the case for smaller businesses with less than 20 employees. FutureLine have a refreshingly new approach by addressing the key fundamentals of quality, security and ease of use and deployment. This is all underpinned by partnering with Cisco who fully understand how to manage different media provided by the various consumption models.”

Andy Brocklehurst
RSM Cisco Small Business UK

For more information please contact Clare at Futureline

http://www.futureline.net.uk/contact.html

Cisco hosted telephony for Northern Ireland

Posted by Chris on January 19th, 2011

A new Cisco based Hosted Telephony service is available, via selected Cisco partners, in Northern Ireland. Cisco Hosted Telephony ( otherwise known as Hosted Voip, Voice or  Hosted Unified Communications is particularly suitable for small and medium sized businesses and those with many small offices ( or small numbers of telephony users in each office ).

A representative from Cisco Systems comments:

“We are seeing an increasing demand for managed and hosted solutions in the voice space and this is especially the case for smaller businesses with less than 20 employees. FutureLine have a refreshingly new approach by addressing the key fundamentals of quality, security and ease of use and deployment. This is all underpinned by partnering with Cisco who fully understand how to manage different media provided by the various consumption models.”

Andy Brocklehurst
RSM Cisco Small Business UK

For more information please contact Clare at Futureline

http://www.futureline.net.uk/contact.html


What happens to your Facebook Account when you die ?

Posted by Chris on January 18th, 2011

Millions of people in the UK have made no provision for what happens to their internet accounts ( e.g. Facebook ) and assets when they die.

Those who attempt to do so are being invited by websites to do it in a way that will fail, meaning that friends may be sued

after their death by next of kin for meddling with the accounts. A new service provides an end to such uncertainty.

Not only has it become a tool for the fraudster, a trigger for divorces and a destroyer of state secrecy, but lawyers are beginning to

recognise a new problem with the Internet. Money lying in non-Bank internet accounts, as well as digital assets with a monetary

value (e.g. domain names, websites, designs, blogs, self-composed music, photographs, virtual world items, online businesses,

account balances and revenue streams) becoming lost forever not through hacking or crime but because, on our death, our next of

kin and friends may be unaware, do not have the passwords or, if they are aware, have no right in law, in the absence of a Will, to

access them.

If such matters were not complicated enough, legal jurisdictions vie with each other for control and internet service owners offer

confusing and conflicting policies for that final log out. Facebook, for example, allows anybody who claims to be a ‘friend’ to take

control and run your account as a memorial site to you. This can be deeply upsetting for your family.

Graham Ross , a veteran in the field of technology and the law, and anxious as anyone in his sixties of what will happen when he

types his final goodbyes, has thought out a solution – My Digital Executor.

Graham Ross says ” The big risk is family, friends and lawyers dealing with Probate not knowing about these accounts which then

become deleted by default of renewal or, in some cases, through lack of regular login. Valuable and busy websites will go

automatically back on the market for others to buy.”

“There is a way to direct control of these accounts and assets after your death but you must both use the device of a Will and

consider the site’s policy. Informal notes to a friend as offered by some services (eg www.legacylocker.com) have no legal effect (as

their emails concede) and , worse, can lead to the friend being sued by the next of kin or residuary beneficiaries in a Will for losses

resulting from their innocent interference with parts of your estate.”

“There is also the problem of ensuring those to whom you wish to give the accounts having access to your passwords. My Digital

Executor has thought through the problems and created a unique process.”

In law, what we own forms part of our estate. It does not have to be physical. ‘Intellectual Property’ doesn’t have to be particularly

clever but is everything you cannot sit in, or on, or put in a box.

“Not only does the service help people secure their digital estate on their death, but in providing a reason to make a Will, should

help reduce the 30m UK adults who have yet to make one. “

NOTE: Apart from the sentimental value and life record of Facebook accounts and blogs, thousands of people earn money from the

Internet such as by bedroom e-commerce (eBay, Amazon affiliate scheme etc), building up valuable domain names and search engine

optimised, and thus valuable, websites and blogs, uploading photographs to sites that licence them out, having their own music sold

by online record labels, playing virtual games such as World of Warcraft or Second Life where they build up online currency which

can be exchanged for real money, or sell their avatars and game items to speed up the buyers status growth in the game. The

Guinness Book of Records records that, in January 2010 , £228,263.00 was paid in an auction of a virtual space station in a virtual

world (Planet Calypso).

My Digital Executor – www.mydigitalexecutor.co.uk

CONTACT: Graham Ross – 01352 715616 or 07885 728801 or g.ross@mydigitalexecutor.com

Cisco Hosted Voice emerges from Dorset

Posted by Chris on January 13th, 2011

The Cisco FutureLine Hosted Voice solution has been developed by Dorset based Poundbury Systems. http://www.poundbury.com/

FutureLine ( http://www.futureline.net.uk/ ) appears to be a timely addition to the Cisco portfolio addressing quite neatly the lower end of the SMB market. A Cisco spokesperson said :

“We are seeing an increasing demand for managed and hosted solutions in the voice space and this is especially the case for smaller businesses with less than 20 employees. FutureLine have a refreshingly new approach by addressing the key fundamentals of quality, security and ease of use and deployment. This is all underpinned by partnering with Cisco who fully understand how to manage different media provided by the various consumption models.”

Andy Brocklehurst
RSM Cisco Small Busines

Supplied via existing and new Cisco resellers FutureLine enables them to provide customers with a low cost voice solution that grows and changes as the SMB grows and changes without there being any costly re-investments in voice infrastructure.

Previously Cisco small SMB prospects would have only been offered a UC500 based premises solution which was often too costly for the smaller customer.

Globally, solutions that combine Cisco end points with a Hosted Voice platform have been extremely popular.

Why choose a telephone system from Poundbury Systems?

We have range of options that not only suit your business, but can grow and change as your business does.

Flexible – Simple – Effective

The features you need, at a price you want.

All our Telephone Systems all contain the following features

Our standard telephone systems come with all the features below needed to successfully run any business. Apart from all these useful components, we can also customise your system to provide what you need for your individual business.

Free calls within your own company – All calls to your other offices or home workers equipped with our VoIP phone are entirely free of charge. Calls to other land lines and mobiles are cheaper than BT’s standard rates.

Lower call charges to everyone else – Our phone call charges are significantly lower than most national phone companies’ standard prices without compromising any quality.

Single Bill, Single Point of Contact – One bill and one phone call for all your calls, line rental, broadband and even your IT support.

Main number voice mail – Collected from the phone, remotely or by e-mail. Callers can leave a message out of hours or when your reception staff are busy, safe in the knowledge that their call will be returned swiftly.

Individual voice mails – Any employee you choose can have their own voice mail. Messages can then be forwarded to their e-mail account, mobile phone or can be accessed from their desk phone.

Individual call forwarding – Individual phones can be set to Do Not Disturb. Calls can be forwarded to other extensions, mobiles, home numbers etc.

Presence Indication – See when your colleagues are already on the phone – Have you ever transferred a call to somebody only to find that they are engaged? See with ease who is on the phone or available.

Fully customisable – You can turn on and off features, or add them at a later date.

Easy access to call reporting – Reports are available for you see exactly who has been calling where and for how long. These are issued automatically with each monthly bill.

Geography free – The system can receive numbers that are normally associated with different parts of the country – London for example.

Music on Hold – let your customers hear music while they are on hold.

Home workers – The system can support remote users so working from home becomes easier.

Road Warriors – The system can connect you with those members of staff who are always on the road.

Demonstrations

If you would like to see and try one of our phone systems, just call us and we will arrange for a free demonstration.

Additional Services
PSL can supply any other services you might need for your new telephone system, such as a broadband (ADSL) lines and routers. We can also provide servers, PC, e-mail and anti-spam service through to desktop PC support.

Common Additional Options:

Automatic greetings – Many professional companies are now or will soon be required by legislation to ensure industry specific announcements are made to each and every caller. Remove the worry for you and the hassle from your reception staff by recording the important messages and letting the system automatically play them for you.

Automatic call routing – Callers can choose 1 for sales 2 for accounts etc. This can save resources on reception and enable calls to be answered with more speed and efficiency.

Paging Service – Do you need to know about emergency calls out of hours? – No problem at all with our system.

Conference calls – Easily talk to any other group of people without the need to get in the car.

Personalised numbers – Individual users can have their own direct dial number – where only their phone will ring – ideal for you to give to your premium clients. These can be geographic i.e 01 or 02 numbers or non-geographic numbers such as 0800/0844/0871 etc

Multiple company numbers – The system can accept calls to multiple numbers and will display the number the caller has dialled – i.e. ‘Sales Order Line’.

Operator software – this can give specific users the ability to drag and drop incoming calls and see the status of all users within the organisation.

Company Specific Directories – these can be synchronised with ‘off phone lists’. Public folders in Microsoft Exchange can be linked to the phones for example.

Click to dial – allows you to select a number on your desktop and dial it by clicking with your mouse.
Screen pops – can show you information about who is calling and be linked to your other internal software, if the necessary external connectors are made available to us.

Time aware behaviour – The system can do different things automatically at different times of day. i.e. all calls to voicemail after 5.30pm.

Handsets
There are a choice of handsets and we can show you all the options at our demo facilities in Dorchester.

Driving Internet Leads using HubSpot and a Sales & Marketing machine

Posted by Chris on January 4th, 2011

Happy New Year !!

Over the holidays this video came out from Serial Entrepreuner, David Skok, who is clearly a HubSpot fan..

http://www.forentrepreneurs.com/sales-marketing-machine-webinar/

and it is really a great addition to the blog series that I have been writing.

In fact I would say it is really the linchpin of why I am interested in HubSpot myself – which is ” How to get more sales using HubSpot Inbound Marketing ” !!

So, I would really recommend that you take a little time to view the presentation/ slide show.


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